Shipments and returns

Your pack shipment

All orders are usually processed within 1 to 2 working days. UK orders are dispatched with Royal Mail First class service which takes 1 to 2 working days. Orders above certain value will be sent with recorded Signed For delivery service (a signature will be required at delivery). Please be aware of possible delays due to the UK Bank holiday closures. International deliveries could take from 5 to 10 working days.

Returns Policy

We want you to be satisfied with every purchase you make. If you wish to return a product purchased on our website, we would reserve the right to issue a full refund only for unopened and not damaged products. Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. If you wish to complain about a product or purchase, please write with your comments to or call +44 (0) 7372 8146.